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Personal Data and General Confidentiality Agreement

Personal Data and General Confidentiality Agreement for OrionsHost

This Personal Data and General Confidentiality Agreement ("Agreement") is made between orionshost.com ("Provider," "we," "us," or "our") and the customer ("Customer," "you," or "your"). This Agreement outlines how orionshost.com handles personal data and maintains confidentiality in relation to the services provided, including web hosting, domain registration, dedicated servers, web development, and other related services ("Services"). By using the Services, you agree to the terms and conditions of this Agreement.

1. Definition of Personal Data

"Personal Data" refers to any information that can identify an individual, such as:

  • Name
  • Address
  • Email address
  • Phone number
  • IP address
  • Other information you may share for the purpose of providing Services.

orionshost.com does not store sensitive personal data, including credit card details, payment information, or other financial information directly. All payment processing is handled securely by trusted third-party payment processors, such as Stripe, who are fully responsible for securely storing and processing this information.

2. Data Collection

orionshost.com only collects the minimal necessary personal data needed to provide our Services. This includes:

  • Your name, contact details (email, phone), and billing information for service provisioning.
  • IP addresses for monitoring and managing the security and performance of your hosting account.
  • Technical details relevant to the Services provided, such as hosting configurations or website-related data.

We do not collect, store, or have access to any sensitive financial information, such as credit card numbers, bank account details, or other payment data. Payment details are processed by external, secure payment gateways like Stripe, which comply with the Payment Card Industry Data Security Standard (PCI DSS).

3. Use of Personal Data

We use your personal data solely for the following purposes:

  • To provide, manage, and enhance the Services, including web hosting, domain registration, dedicated servers, and web development.
  • To communicate with you regarding account management, service updates, support requests, and billing inquiries.
  • To verify payments made via Stripe.
  • To comply with legal obligations or requests from regulatory authorities.

We do not share or sell your personal data to third parties for marketing purposes.

4. Data Security

While orionshost.com does not store payment data or sensitive personal data such as credit card details, we take necessary precautions to ensure the security of the personal data we collect. This includes:

  • Implementing industry-standard security protocols for data transmission, such as SSL/TLS encryption.
  • Using secure data storage solutions and protecting customer data from unauthorized access.
  • Restricting access to personal data only to those employees or contractors who need it for the purposes of delivering the Services.

However, we cannot guarantee that unauthorized third parties will never breach these security measures. We take all reasonable steps to protect your data but cannot be held liable for breaches that occur despite our security efforts.

5. Payment Processing and Third-Party Providers

All payments made to orionshost.com are processed securely through Stripe. Both payment processors are responsible for securely handling and storing your credit card or payment details.

  • Stripe use secure encryption protocols and comply with the PCI DSS standard, ensuring that your payment information is safely processed and stored.
  • orionshost.com does not store or have access to your credit card details, payment history, or other sensitive financial information.

6. Confidentiality

We are committed to maintaining the confidentiality of all information related to your use of the Services. This includes:

  • Any website content, configurations, or server-related data.
  • Communication between you and our customer support team.
  • Any proprietary or business-related information you share with us for the purpose of using the Services.

We will not disclose any confidential information without your consent unless required by law, regulation, or court order. We will also share your information with trusted third-party vendors who assist in delivering the Services (e.g., payment processors, technical support), provided they are bound by confidentiality obligations.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to provide the Services and comply with legal, accounting, or contractual obligations. After this period, we will securely delete or anonymize your personal data.

You may request the deletion of your personal data at any time, subject to any legal or contractual obligations we may have to retain it.

8. Customer Rights Regarding Personal Data

As the owner of your personal data, you have the following rights:

  • Access: You can request access to the personal data we store about you.
  • Correction: You may request the correction of any inaccurate personal data.
  • Deletion: You may request the deletion of your personal data, subject to applicable legal or contractual obligations.
  • Restriction: You may request the restriction of processing in certain circumstances.
  • Data Portability: You may request a copy of your personal data in a machine-readable format for transfer to another provider.

To exercise these rights, please contact us at support@orionshost.com.

9. Cookies and Tracking Technologies

orionshost.com uses cookies and other tracking technologies to enhance the user experience, improve website functionality, and analyze usage patterns. For more information, please refer to our Cookie Policy.

10. Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure that the transfer is protected in compliance with applicable data protection laws. This may include using standard contractual clauses or other legal mechanisms to safeguard your data.

11. Breach Notification

In the unlikely event of a data breach that may compromise your personal data, we will notify you as soon as possible and take appropriate measures to mitigate the breach's impact. We will also comply with legal requirements to report the breach to relevant authorities.

12. Termination and Data Deletion

Upon termination of our business relationship or cancellation of your Services, we will delete or anonymize your personal data unless required by law to retain it. You can request the deletion of your personal data at any time, subject to legal requirements.

13. Amendments to this Agreement

orionshost.com reserves the right to amend or update this Agreement at any time. Any changes will be posted on our website, and the updated version will take effect immediately upon posting. It is your responsibility to review this Agreement periodically.

14. Governing Law

This Agreement will be governed by and construed in accordance with the laws of USA, without regard to its conflict of laws principles. Any disputes shall be resolved in the courts located within USA.

15. Contact Information

If you have any questions, concerns, or requests regarding this Agreement or our handling of personal data, please contact us at:

Email: support@orionshost.com

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